I’ve chronicled my journey so far with Dude, I’m Not Getting a Dell – Part 1. It doesn’t help the situation that the rep is on vacation, and all that his backup can do is say that it will ship soon. How long does it take to come up with a real explanation for the delay? And why are they evading the question?
They have put free overnight shipping on the order supposedly, but at this point, it doesn’t matter. I don’t have time to prep a new machine in time to use it for CodeMash. The damage is done – they haven’t conveyed a reason at all for the delay.
This experience is enough for me to never consider buying a Dell for a personal purchase – not even with our employee purchase program. Although they may make decent quality hardware, their lack in communication to the customer when it comes to delays is enough to make me want to take my business elsewhere.
Apparently I’m not the only one out there seeing Dell’s shipping issues. I hope others who search this see this thread on the Consumerist before they even consider buying a Dell Mini 9.