As a followup to my last entry, I finally found a few minutes peace and a steady phone signal to call Zune Support about my little Zune Pass DRM hell situation. After getting through the voice prompts and getting to an agent, it was a quick call. The agent took my name, heard my problem, and was able to get me out of Zune Pass DRM hell within a short period.
Now my husband and I can listen to the Zune Pass content on our laptops again.
Thanks, Zune Support, for being able to resolve my problem and so quickly to boot!