Welcome to this episode of “As Dell Turns”… in this episode, we’ll take a look at why Sarah still doesn’t have her Dell and which big name company joins in on dropping the ball.
The latest ship date on my Dell Mini 9 is now 1/16, but this time it’s because we have an answer as to what the hold up is, the ridiculous wait behind it, and the reorder that shouldn’t take so long (but I’m not holding my breath).
So while I was at CodeMash, my awesome husband had done some more work on finding out why this whole ordeal is happening. Apparently someone isn’t talking, so I’m blogging it for others to understand – either Dell or Adobe dropped the ball but both are getting called out in this case, so pay close attention to your order.
If you ordered a Dell Mini 9 with Adobe 9 (guessing Acrobat or Acrobat Reader, but the emails with the reps only refer to it as Adobe 9, so I will do so the rest of this post) on it, cancel your order now, unless you don’t mind waiting at least another month or so. See, Dell happened to let people order these Dell Mini 9 Windows netbooks with Adobe 9 on it – but there are compatibility issues that are still getting worked out. There doesn’t appear to be any strong commitment of a date of resolving this.
Interestingly enough, when I look at Dell’s site this morning, it says that the Mini 9 comes with Adobe Acrobat Reader 8.1.
So why didn’t they disclose this incompatibility? Better yet, why did they let a 3rd party software package cause this much of a delay? The smart move, on behalf of the consumers, would be to disclose the issue and either offer to downgrade the Adobe package, not install the Adobe package in the first place, or at least disclose the delay and let the consumer choose whether to accept it.
The original order has been cancelled and a new order has been expedited for a Dell Mini 9 with a compatible Adobe product.
Incompatibilities happen, and I understand that. But full disclosure to the customer is something I also believe in, and Dell failed on that part.