SUX Adventures with the Dell Latitude E6520

While in the middle of surfing a web page in 1 tab in Google Chrome, with nothing else in the background, my favorite blue screen came back. It’s frustrating that this blue screen doesn’t stay up long enough to get details and also doesn’t log to the Event Log. But the KERNEL_DATA_INPAGE errors continue, even with the new hard drive.

So what else could it be? My frustration was getting me to the point of wanting to go Office Space on the laptop… all I wanted was a reliable laptop that worked and this thing has proven unreliable so far.

Rather than calling ProSupport again, I talked with my IT guy, my awesome husband. We talked through this headache and ended up finding out that Dell issued another BIOS update just recently. Hmm… let’s see what they fixed…

1. Addressed CD boot issues.
2. Addressed Hard Drives hang issue in AHCI mode.
3. Addressed Hard Drives encryption issue in ATA mode.4. Fixed issue where the MAC address would be incorrect after disabling the Integrated NIC in Setup.
5. Added support for Signed Firmware Update Transition BIOS.
6. Updated to the MOB_P_11 version of the Intel microcode patch.
7. Updated to the 1.2.0 version of Intel System Agent reference code.
8. Updated to the 1.2 version of Intel PCH Reference Code.
9. Updated to the version of Intel PPM Reference Code.

Hard drive hang issue… hmm…

We’ve applied BIOS A06 and are now hoping it stays stable again.

I would love to write a positive SUX story about this laptop, without focusing on ProSupport’s awesomeness. But this is more and more a struggle.

By sadukie

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